AMA American Management Association

By: Robert Hewes, PhD, Obtained May 2018Being a leader today is different from what it was 10 oreven 5 years ago. Today’s workplace has a fast pace ofchange and many more demands. It also involvesworking with many teams usually across differenttime zones, etc. It’s a complex environment out there.Leading and managing have moved well beyond […]

By: Robert Hewes, PhD, Obtained May 2018
Being a leader today is different from what it was 10 or
even 5 years ago. Today’s workplace has a fast pace of
change and many more demands. It also involves
working with many teams usually across different
time zones, etc. It’s a complex environment out there.
Leading and managing have moved well beyond just
commanding the troops to “get it done.” While there
are a number of different leadership styles, the best
leaders share some common traits. Below is a list of ten leadership traits to get you
thinking about your own leadership approach.

  1. Be Results Orientated: Let’s put this right on the table: At the end of the day
    as a leader, you are responsible for delivering results however they are defined. In
    the end, it is not about effort, which is no doubt good and very much needed, but
    what really counts is what is accomplished. You have to keep this in the forefront
    of your mind as a guide to your activity. Great leaders spend their energy on the
    most effective activities to achieve the greatest outcomes. Remember, action
    orientation is good, but be oriented on the right actions. Don’t just be busy; be a
    busy leader who gets results.
  2. Be Customer Focused: To get the best results, you have to know your
    customers. Customers may be internal or external. We all have them. (Note: If
    you don’t know who your customers are, you need to get an answer right away.).
    Everything you do needs to be directed at what customers need or will need. Get
    “outside the glass.” In other words, look beyond your area. You should find out
    what your customers want by asking them. You can’t intuit this one. You should
    continually listen to your customers; really listen to what they have to say.
  3. Have a Vision: Simply put, know where you are headed. Have a picture of it in
    your head, and be able to communicate it effectively. This is not the stuff of just a
    CEO. It is critically important that you be able to paint a vivid picture of where
    your group or organization is headed. In the end, you should use the vision to
    motivate and guide action. Make your vision a shared one with your group. Every
    member of your group should be able to describe a similar picture and
    communicate it.
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  4. Be Strategically Focused: If you want to do big things, be more strategic in
    what you do and how you go about doing it. Today’s leaders need to be ahead of
    marketplace demands while maintaining other critical functions. This is not easy
    to do, but it is something leaders need to tackle head on. If you are exclusively
    focused on what is in front of you, the future may pass you by. Look forward. The
    future deserves some of your attention. Think at a higher level than just what is
    on your daily action list. Seeing the bigger picture and looking forward are critical
    to succeeding as a leader; without these, one’s head is down too much. A leader
    should be strategically focused at least 15% of the time (the more senior, the
    higher the percentage). You must take a hard look at where you actually spend
    your time, and where you should. Make an adjustment to be more strategic.
  5. Effectively Get Work Done Through Others: Getting things done yourself
    is great, but it doesn’t scale very well. If you want to do big things, it requires
    effectively getting work done through others. One needs to become very good at
    delegating. Note: This can’t be about just getting items off your plate. That is
    transparent and not being a great leader. If you say, “If you want it done, you
    must do it yourself,” stop. You need to become better at delegating and having
    things done through others. Each week, look at what you have to do and make
    sure you are delegating effectively. Figure out who is the right person to tackle
    specific tasks or projects.
  6. Be Good at Dealing with Conflict: A cornerstone of working effectively with
    people is being very good at dealing with conflict. The reality is that conflict is
    going to happen. People think things should be done in different ways. No
    surprise. You should even expect it. The trick is not to have conflict be
    counterproductive. Learn how to successfully resolve conflict and harness the
    best ideas from your staff.
  7. Ask Great Questions: We’ve all seen it. You are in a meeting and someone
    asks a great question that unlocks a situation. Funny thing is, many times, it is
    the same person who asks all the great questions. If you tend to ask questions,
    make sure they are really good questions. For a key meeting in the future, think
    of three good questions to ask.
  8. Make High-Quality Decisions: Making decisions is one of the fundamental
    actions of an executive. And, the great ones make really good decisions. Making
    decisions is easy–heck, you can flip a coin to pick between two things. However,
    making quality decisions is much harder. Understand, reflect, and learn about
    your decision making process. Leaders need to make both quality and timely
    decisions.
  9. Be a Trusted Leader: People do want to follow and accomplish great things.
    All else being equal, a trusted leader will get more from his people and have a
    stronger following. Be someone your people can trust. It is important to
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    remember that it takes a long time to earn trust; it builds over time. The flipside
    is that you can lose it quickly.
  10. Be an Incredible Communicator: Communication is one of the fundamental
    leadership capabilities. So much is done through communication; it is how
    initiatives are launched, results are reported, and a plethora of things are done in
    between. Remember, too, communication is a two-way street with listening as
    important as speaking. Great leaders listen incredibly well as part of their
    communication skills.
    *** Leadership style sets the tone and approach for an organization, especially when it
    comes from leaders in the C-Suite. It is the classic “follow-the-leader” situation. People
    will watch and mimic how things are done from top management on down. One should
    always lead in a way that you want copied–because it will be.
    Start a new year, look at the above list and determine which one or two traits you would
    like to enhance this year. Assess where you are. Study the skill set. Observe others who
    are great at the trait. Then, make a goal out of it and identify some actions you will take
    to improve.
    You’ve learned how to be a great leader, now learn from some of the best! CEO’s Sir
    Richard Branson and Jeffrey Immelt explain in this free AMA Webcast.
    About the Author(s)
    Robert Hewes, PhD has almost 20 years management consulting experience across a
    wide array of industries. A skilled strategist, facilitator, and experienced executive
    coach, he is a senior partner with Camden Consulting Group, where he has oversight of
    leadership development, coaching, and management training.
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